Terms & Conditions
This website, www.susiepettit.com, is owned and operated by Susie Pettit, ABN: 37 225 986 751.
If you have any questions or need further information, please contact me by email at: susanpettit.naturopath@gmail.com.
This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read them, as it sets out the responsibilities and requirements for using this website. When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you do not agree, you should not continue to visit this website or purchase from me.
There may be additional specific terms of service provided to you in relation to my products, services or courses. If there is any inconsistency between this document and those specific terms of service, these Website Terms and Conditions are overruled to the extent of the inconsistency.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
Content Disclaimer
On this website and my social media accounts you may find information on health and wellbeing, articles, courses, products, blog posts, downloadable resources, eBooks, tips and guides. This information is provided solely for general advice and education.
Content Policy
I take a great deal of care to provide valuable information but I am not responsible for how you use that information. Please understand that the generalised information that I provide is not a substitute for personalised health advice from your naturopath or healthcare provider. There is no professional relationship formed by your visit to my website unless you choose to work with me as a naturopath.
While I take reasonable care to ensure that the information I provide is accurate, I make no guarantees and disclaim any legal liability for any inaccuracy, incompleteness or error. If you see something that seems problematic, it would be very helpful if you would let me know. I may modify the content on this website at any time, including deleting or altering it without notice.
Visitor responsibilities
As a naturopath, I understand how important your health and wellbeing are. It is your responsibility to decide whether the information on this website is suitable for you. The information I provide on this website is general in nature and not intended to be used in place of specific health advice provided to you from your naturopath or primary healthcare provider. This is especially important if you are taking medication, have a health condition or are pregnant.
If you have any questions about the appropriateness of the general advice on this website, please contact your primary healthcare provider.
Downloads
This website may offer free or paid downloads. While I have tried to make sure that these downloads are safe, I am not responsible for any viruses or any damage that may occur as a result of you downloading content from this site.
External links
Occasionally I may provide links to external sites. I have no control over the information provided on these sites. The links are provided for your information or entertainment only.
Naturopathic Service and Products
Disclaimer for Services and Products
Naturopathy is a holistic approach to health and disease. As a naturopath, I assess each person as a whole, taking into consideration physical, emotional and spiritual aspects. My treatments will differ from individual to individual. Treatments can include herbal medicines, nutritional supplements, homeopathy, flower essences, screening tests, breathing exercises, diet advice and lifestyle suggestions.
My responsibilities
I have a Bachelor of Health Science (Naturopathy) and am a fellow member of the professional association - Australian Traditional Medicine Society. This allows me to provide naturopathic services and prescribe practitioner only products as well as extemporaneously making products specifically for my patients. I am also accredited with Buteyko Clinic International to teach the Buteyko breathing method.
My intention is to help work with you to support your return to optimal health by providing information and supplying natural medicines.
Your responsibilities
If you choose to see me for a consultation, it is important for me to collect as much health information as possible. This may include; your current health including mental health, health history, family history, allergies, medications, over the counter medications, any herbs and supplements that you may be taking, diet, lifestyle, pathology and other testing.
If anything changes, or there is something you have forgotten to tell me, contact me as soon as you can so I can update your records to ensure that the information I have is accurate and true.
It is important that you let me know if anything changes regarding your health, especially regarding pregnancy, any health conditions, medications and adverse reactions.
Natural medicines can be potent and have the ability to occasionally cause adverse reactions. If you think you are having an adverse reaction to anything that I have prescribed, please contact me immediately and I will advise to either cease or change that treatment.
It is important that you take the treatments as directed. If you stop coming to consultations, you must stop taking the treatments I have prescribed, as I can no longer monitor your progress. Some supplements and herbs are not safe for long term use, or at high doses for a long time.
Some health issues will require treatment and lifestyle changes that take time, not all treatments are a quick fix. I will support you through the changes and make them as practical as possible, but it is up to you to do the work.
I am not a medical practitioner and cannot diagnose or cure a medical condition/illness. I do not guarantee improvements or results for any condition. You agree to take any treatment I have recommended at your own risk. Natural medicines can affect individuals differently, and can sometimes make symptoms worse. I am not held responsible in the situation that your symptoms become worse. If they do get worse, contact me immediately so I can advise whether to cease or change that specific treatment.
Limitation of Liability
Minor
If you get sick and cannot attend your appointment, please let me know as soon as you can so we can reschedule the appointment. If the illness is expected to last a considerable amount of time, contact me and we can find a solution.
If I am unable to attend our consultation, I will contact you as soon as possible to reschedule to another time. If the reason is that I have become sick, an online consult may be offered as an alternative.
If the internet cuts out during a Telehealth consultation, I will contact you by another method, usually telephone. If I cannot resolve the Telehealth connectivity issue, we may reschedule the consultation.
Herbal formulas are supplied in glass bottles. If you happen to drop yours and it breaks, contact me so I can send you a replacement (at full price).
Major problems
Product recall - rarely a product may be recalled. If this happens, I will contact you immediately and organise to collect the product from you and organise a replacement as soon as possible.
Adverse reaction - if you think that you are having an allergic or adverse reaction to any of the treatments that you have been prescribed, stop taking it and seek medical help if needed. Contact me promptly and I will arrange an alternative.
Delivery and Shipping
If for some reason I need to get a herb or supplement to you after the consultation, this may be picked up by you or shipped to you using Australia Post. The cost will depend on the size and weight of the products, and will be sent by trackable prepaid parcel post. Once I have posted the products, I cannot guarantee they will reach their destination. If you think a package has gone missing, please contact me and I will follow it up. If the package goes missing, I will organise another package to be sent (I will cover postage).
Prepaid parcel post - https://auspost.com.au/shop/sending/envelopes-satchels/prepaid-satchels
Sometimes herbs or supplements will be sent out by a third party (eg. Vital.ly). The cost will be determined by them. If a supplement is out of stock, contact me and I will prescribe an alternate treatment.
Appointments
Please provide a minimum of 24 hours notice if you wish to cancel or reschedule your consultation or a cancellation fee may apply. If you fail to attend your consultation without any prior notice, I will contact you by email to reschedule the appointment. I know life gets busy and I am still happy to work with you as long as we have open communication. If it becomes a habit, I may have to find someone who is a better fit and refer you to them.
Refund Policy
I do not offer a refund for change of mind of services, courses or products. I do not offer a refund for any treatments that I prescribe including herbal formulas, supplements, homeopathic remedies, teas, creams or flower essences.
If a product is out of stock in my dispensary that I have prescribed for you, I will order the product which usually takes a week to arrive. If the product takes longer than two weeks to arrive, I will happily refund your money.
Sometimes I may send you a supplement through a third party (eg. Vital.ly). If a product is discontinued or out of stock, let me know and I will prescribe an alternative.
If you find that the product/treatment is faulty in any way, contact me immediately and I will organise a replacement. I will require you to return the item to me, either dropped in to the clinic or shipped back to me. If the product is shipped back to me and found to be faulty, I will compensate you for the shipping. If the product is found to be not faulty, I will not refund the shipping.
If the unthinkable happens and you drop and smash your liquid herbal formula, contact me and I will arrange a replacement formula at full price.
If you need to cancel an ongoing service or product, let me know as soon as possible so I can cancel your contract. You may be entitled to a partial refund dependant on how many sessions you have attended.
Anything that I have prescribed to you is for your use only. Discontinue use of these products if you stop seeing me as a naturopath, or if you stop attending follow up consultations. You are responsible if you alter the prescription I have given you. You need to inform me of any change in medication or health conditions such as pregnancy. Stop immediately if you think you are having a reaction to the treatment and contact me.
Dispute Resolution & Jurisdiction
Negotiation
If you have any concerns, issues or complaints arising out of your use of this website, my services or products, or these terms and conditions, you agree to first communicate with me with the intention of making a genuine effort to seek a mutually beneficial solution. Please email me at susanpettit.naturopath@gmail.com and expect a reply within 5 business days.
Mediation
If we are unable to come to a mutual resolution and discussion, you may access the complaints procedure offered by the Australian Traditional Medicine Society here:
Non-Disparagement
If a dispute arises, we all agree that we will not engage in any public discussion about the issues, will behave politely towards each other, and avoid any communication that interferes (reasonably or unreasonably) with any other persons business or personal interest.
Jurisdiction
This agreement is subject to the governing law of New South Wales. Regardless of where you live, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.
Intellectual Property
Copyright
The content of this website is written by me (unless stated) and is protected by copyright laws, with all rights reserved. You are welcome to share blog posts or other publicity available content through social media, as long as you credit me and provide a link back to this website.
Payment Terms
Forms of Payment
Payments may be made using cash, EFT deposit to my bank account and payments using Square (credit and debit cards, eftpos, Apple Pay, Google pay and Samsung pay. 1.9% processing charge).
Payment Terms
Payment is due at the time of the consultation. A receipt will be sent by email. In the instance of supplements or herbs being supplied after or between consultations, an invoice will be emailed to you for payment via EFT. Payment is due within 7 days. If I have not received payment, I will send a reminder. If you are having a problem making the payment, contact me as soon as possible to make alternative arrangements. If the invoice is more than 60 days overdue, you agree to pay all costs, including debt collection agency fees and solicitors costs that I may incur in recovering any money you owe me, whether or not legal proceedings are issued in relation to the debt.
Payment Plans
While I don’t currently offer payment plans, if money is an issue contact me to discuss treatment and payment options. Naturopathy doesn’t need to be expensive. We can discuss cheaper treatment options and potential payment options.
If you have any issues of concern regarding these T & C’s or this website, please contact me at susanpettit.naturopath@gmail.com